Primary support email
congtyintech@hoanglongintech.com
Please email from the address associated with your account (if any) and include: device model, app version, steps to reproduce the issue, and screenshots if helpful.
We aim to reply within 2–5 business days for general requests. Security incidents or account lockouts may be prioritized.
To report community violations or harmful content, email with a clear subject (e.g., "Community report"), a factual description, approximate time, and room ID / display name if available. Do not include other people's private data unless necessary for investigation.
For access, correction, or deletion requests, email with subject "Privacy request" and follow any verification steps we send to protect your account.
We may respond in English or Vietnamese. State your preferred language in the email.
Major maintenance or outages (if any) may be posted on the website or in-app.